I brought my new car in to be washed for the first time at Baybreeze Car Wash & Lube in Lutz, Florida. While I was sitting in the car during washing, a brush flipped my sideview mirrors forward and then the next brush flipped my sideview mirrors forward. The driver's side mirror popped out and fell into the belts in the car wash. I immediately told the man (Cornell) who was running the car wash, who proceeded to look for the mirror. They couldn't turn off the car wash to find it. My car was also scuffed on the mirror and side corner panel from the car wash brushes. Cornell implied that I had bought a poorly made car if things were falling off of it in the car wash. He filed an incident report. My husband has been a car body man for 35 years which has included restoring and painting cars that have been featured in major car magazines. My husband looked at the car that evening and was able to get the scuff marks off. I returned to the car wash the next day to speak to the manager, Howard Hogan, so I could retrieve my mirror. He proceeded to tell me that I must have hit a pole and that there was no way his car wash could have made the scuff marks on my car. I was trying to tell him that my husband got the scuff marks out so he wouldn't have to fix any scratches. He continually went back and forth with me about how his car wash could have never done it, even though I sat in my car and watched as my mirror was being damaged!!!! The most he could offer me was that he would look for my mirror. I drove out with the impression that even if he found my mirror he would probably throw it away. There was no way this guy was even going to acknowledge any sort of damage to my car. I would have been happy if the manager apologized and offered me a free car wash and sincerely promised to look for my mirror. I would have even considered coming back if he was apologetic. Instead, he insisted that I caused the damage to my car. This is a cheap car wash with extremely poor customer service!!
I've used many car washes before without a problem. My first visit here, the wash broke my drivers' side rear view mirror. The attendant was more interested in reading me the disclaimer than answering whether or not I had any recourse, and when I went on to use the free vacuums, I was followed and given a lecture about my attitude. First and last time going there; I cannot recommend it. Caveat emtpor!