The owner seems to base his diagnostics on how much money you have or how bad he thinks you're stranded. Steve determined that my disc brakes were obsolete and that my trailer hadn't been manufactured in years. I said there's something you should know. He replied that i just needed to quit talking and listen. He rambled on for a few minutes about how bad I'd screwed up the trailer....blah blah blah. I was simply towing down the road and I'd followed all of the recommended maintenance. He finally finished belittling me for having something that breaks. I then said, those brakes are only 6 mo's old they aren't obsolete. He said he just needed to go ahead and buy brakes for both axles and new axles to boot....um....I wasn't born last night Steve. I went and limped my tailer down to the dock and launched the boat. Then I pulled the trailer to a qualified mechanic. What do you know? They can fix it instead of just buying a bunch of new parts to bold on to my trailer. Steve is very arrogant and rude. He'd do well to realize what he is.