I've been trying to find a shop I can trust. I've had two good experiences with this shop, then I bring my car in for a water pump repair. The next day I drive it and realize the heater does not work. I call and schedule to bring it in the next day (I suspect the thermostat). The day of, they tell me they cannot look at it until the next day - they are too busy. First, they should have verified their work by running the engine AND bringing it up to temperature - which they obviously did not. Second, they should realize that they did not adequately repair my car and should put me in the front of the line to make things right.