I was told that partial front bumper would be removed from my car before prep and paint. I was told if I dropped the car off in the A.M. that I could pick it up before closing time the same day.Tthe manager also said he would have the passenger door scratch touched up. I was waiting for a call informing me when I could pick up the car, but as I got near closing time, I called to inquire only to be informed that I could pick it up after 9A.M. the following morning. When I arrived the next day I checked the work and was very unhappy with the "touch-up" which looked like someone used white out to cover the scratch; paint not matching the car color and looking worse than before. Next I noticed the slight overspray on the bumper and asked about the process, to be informed that they painted it while on the vehicle in stead Review of the removal process I had been promised! The clincher was the fact that my car had been driven 65.1 miles since I originally left it; I know this because I noted the milage and re set the trip miles to zero and had verified this with my pick up person! This claim was denied even though I know the facts. Please do not leave your car at this business for any reason!!!!!