Repair/Service: auto transport

Hourly Rate: $0

Total Cost: $519.00

The worst experience ever! Chris Gray was the driver that transported my car. I asked if I could load my car on myself and he let me. There was no damage done in the process. I even took photos to verify that I had done an awesome job driving it on. I specifically asked him to wait to offload my car when he got to the destination spot and let the shop representative to drive the vehicle off themselves or supervise the off loading. Chris did not wait for anyone and drove my car off himself. In the process of doing so, he damaged my left driver fender and door. He called me and let me know that he caused damage to my car and also sent a pic. I assumed that that was all he did. Wrong! He told the shop that my car had damage before it was transported. BS! I got photos to prove it wasn't. What customer service this company is. He offered to have my car fixed at his shop which at this point I could not trust him.

Fast forward a bit. I went to visit my car a few months later and discovered more damages. The professional transporter managed to not only damage my fender but also rip off the front lip and severely gauge my lower intercooler piping. I was pissed at this point because the shop owner and staff said that that is how it came. They knew I would never send them this kinda a crap and know that I am very meticulous about my car.

It has been 6 months now and I thought that Chris Gray was gonna take care of getting in touch with the shop to pay for the damages. The professional has been dodging phone calls from myself and the auto shop and not returning messages. He claims he already told his boss but the idiot has not addressed it. I presume.

For the sake of everybody out there that is looking to have their car transported, do not use this company. If you value your ride, clearly stay away.

by blooff on August 4, 2011

Repair/Service: Vehicle Transport

Hourly Rate: $100

Total Cost: $2000

I contacted Abdul's towing to ship 3 cars - 2011 BMW 135i, 2010 BMW 335ci, 2010 Jeep Wrangler - from Blaine WA to Los Angeles CA. Pick-up was on time (Wednesday) and David Rhea (driver) was alright. However, I later noticed that he "forgot" to give me the damage check sheets for the cars. David told me that the drive takes 2.5 days, so he would be in Los Angeles Friday or Saturday. Saturday became Sunday, Sunday became Sunday night and so forth... At approx. 2pm on Sunday, David said he was at most 8 hours away and for me to be at the delivery location no later than 10pm. When I called him at 6pm to confirm, he changed the time to midnight. When I called him at 10pm, he then said to meet him at 3am, which I was obviously not willing to do, so we compromised and agreed to meet at 6am Monday morning. I woke up way earlier than I normally would (at 5:30am), and when I called David (multiple times) to confirm delivery at 6am, he did not answer his phone. I then called Abdul's towing for the next hour and finally at 7am, Abdul himself (owner) answered the phone. When I told him that David did not show and was not answering his phone he chuckled and said, "I wake early every morning, how do you like being awake so early?" I was furious and hung up the phone. David finally called me at noon and scheduled a 2pm delivery; he arrived at 3pm after several calls of "I'm only 10 minutes away." A few instances while unloading the cars: 1) The cars were unreasonably dirty (I ship cars this route annually and have never had them arrive this filthy). 2) David smoked a cigarette while lowering each car, and got in to drive the cars after just putting the cigarettes out (so the cars now smell of smoke). 3) David almost smashed one of my cars while backing it off of the truck, and when I shouted "Stop!" (right as he was only a few inches from major damage), he went on a rampage against me; he cursed every word imaginable, I have never been so disgusted in my life. As I saw it coming, I was secretly filming his rampage of swearing on my phone, so you can see it all on Youtube. In the end, my cars had a few scratches, so I mentioned them to David. He went off on me again, and after reading the other reviews about how Abdul's Towing does not pay their damages, I just took the loss and left with my cars as they were. I WILL NEVER RECOMMEND AND DEFINITELY NEVER USE ABDUL'S TOWING EVER AGAIN!! I am also submitting my video to all of the local news stations, and I'm sure at least one will show it. I hope my time writing this review saves at least one person from using Abdul's Towing and having the horrid experience I had with David Rhea and Abdul.

by Carter on August 29, 2011