I have been doing business with this location for 20 + years, Jim has always been fair and the work is top-notch. They are the ONLY people we trust with our transmission repairs.
Our transmission began to concern me when it began slipping and making noises at times. Three shops could not duplicate the problem. My neighbors said take it to Jim at A+ transmissions. It took a few hours for them to duplicate the problem. They phoned and said there were several ways to repair the transmission without replacing it. The customer service was par excellent. Once repairs were done; we retrieved our Quest and so far so good as far as the way the transmission feels. They really seemed to understand the way the transmission works and we are confident in recommending them to others without hesitation…
The fraudulent practices at this company goes all the way up the franchise chain. They don't even try to act like they want to be honest. They lied about parts installed in my car. I have the service manager on tape admitting that they did work I told them not to do. They are caught in lies in person, on paper, and on tape. I really did not know that businesses would lie like that, for a few dollars. It's not like they're making millions, but if they cheat me out of $900 and you out of $2300 and the next one out of $500, they got quite a racket going on. Racket because they know how to lie to sucker you in, how to damage your car so that you will have to bring it back and how to sidestep when they are exposed. I'm just glad reported them to the Attorney General's Office and they are watching them. If they have lied about parts installed in your car - I suggest you do the same. When enough of us let the Atty General's Office know about their scams, they will take action.
Service Manager told so many lies that I really cannot tell how much was for labor, how much for parts, which parts were installed, if parts are new, used or even installed, or how much the charged just because they know that they can not return your car if you do not pay. I have receipts to prove what I am claiming and will be glad to forward to anyone who needs to see it to believe it. Receipt states "Valve Body Service", no $ for parts, no $ for labor. No listing of parts or labor time - only "Valve Body Service". Originally, I was told that I needed a valve body kit. I paid to have this installed. Took 4 days to complete this - within 3 miles, light was back on. Next time they tried to intimidate me into getting an new or rebuilt transmission. When I refused, they 'miraculously' claimed that I needed a new torque converter and installed it without informing me - but charging me when went to pick the car up. Because I took a man with me that was familiar with auto repairs, the service manager changed his story and told him that they had installed a completely new valve body, instead of the kit (I took the guy with me because the technician had tried to tell me that there was a lot of metal in the transmission from the time they installed the kit until I bought it back to them. When I asked why they installed a kit on a valve body when they knew there was metal in the transmission - they actually changed the lie, right there on the spot. I was shocked that they would lie that easily - must mean they're used to doing it. He knew that he might need to shift the lie so he purposely made the receipt misleading - (he had told me he was using those terms to enable me to use the warranty at any location), in reality - it was part of his scam. If he didn't list any particular part, he could say it was for any part - and that's exactly what he did. When I asked for information on parts and labor for the job - he actually refused to provide ANY information on parts or labor, after I had paid $600 and then $325 more. As for the brand new torque converter - he listed this on receipt as "Warranty" - no indication of part being installed or labor. Intentionally left the seal off my transmission pan so that my fluid was leaking unnoticably. This could not be neglect from people who are self-proclaimed "Specialists" by profession. Had I not gotten an oil change 10 days later and the technician pointed it out to me - I would have lost all my transmission fluid and then I WOULD have needed the rebuilt transmission that they were trying to intimidate me into getting. Filed BBB report and they did not address the issues at all and allowed it to expire. Reported to Atty. General who is investigating. If you think that this is not true or crazy - do a Google search for Aplus Transmissions ( or A+ Transmissions) then add Complaints, Reviews, or Fraud to it. Also, just searching the BBB will not show real results because they are listed under a different name - instead search this phone number (281) 293-7090 and see their "F" rating. (I did not not know all these tips before they suckered me in). Hopefully, this can help you avoid my nightmare.
Well a refund is supossedly coming. Their Customer Service rep did a good job of trying to resolve my issue.
I had a very bad experience with this shop. They didn't put the parts in my car that I asked for (I checked afterwards) and they did incomple/poor work that has forced me to take my car to another shop to fix and later replace the same parts that A+ Transmission had just installed a couple of months earlier. They sound nice over the phone, but do not believe the lies. They will rip you off if you have a nice vehicle. If you don't care about your car and don't mind cheap parts, then by all means...throw your money away and come visit this shop. Otherwise, listen to all of the reviews and note which ones seem real and note which ones seems like fakes written by the owner/employees themselves. These guys expect their customers to just roll over and play dead. Totally unsat. STAY AWAY FROM THIS PLACE!!!